Terms of Service

Last updated: 30-10-2026

Effective date: 19-08-2026

These Terms of Service ("Terms") are a legal agreement between you, or the pharmacy or business you represent ("you," "your," or "Customer"), and PixelWeave ("PixelWeave," "we," "us," or "our"), the developer and publisher of Elixis, a point-of-sale, inventory, and multi-device pharmacy management application (the "Software").

By downloading, installing, activating, or using Elixis, or by purchasing a license for it, you agree to be bound by these Terms. If you do not agree, do not install or use the Software.

These Terms should be read together with the Elixis Software License Agreement (EULA) bundled with the Software (the LICENSE file included in every copy), which governs the specific rights granted to you to install and run the Software. Where these Terms and the EULA overlap, the more specific/recent term controls; where the EULA is silent, these Terms apply. The Elixis Privacy Policy explains our data-handling practices and should be read alongside these Terms.

The Privacy Policy is incorporated by reference where applicable.

1. Who We Are, What Elixis Is

Elixis is desktop software for pharmacies and similar retail businesses, covering point-of-sale checkout, inventory and batch/expiry (FEFO) tracking, purchasing, suppliers, customers, returns, reporting, staff accounts, optional multi-device synchronization over a local network, and optional backup to a user's own Google Drive account.

Elixis is installed and run locally on your own hardware. Unless you opt into an optional integration described below, Elixis does not transmit your business data (inventory, sales, customer records, etc.) to PixelWeave or to any PixelWeave-operated server. There is no PixelWeave-hosted "cloud" copy of your pharmacy's database.

2. Eligibility and Authority

You must be at least 18 years old, or the age of majority in your jurisdiction, to accept these Terms. If you are accepting these Terms on behalf of a pharmacy, company, or other organization, you represent that you have the authority to bind that organization, and "you" in these Terms refers to that organization.

Elixis is licensed for legitimate business use by pharmacies and similar retail operations. It is not intended for use by consumers for personal, non-commercial purposes.

3. The Free Demo Edition

Elixis is distributed as a free, fully-installable demo edition. No license purchase, account, or online registration is required to install and start using it. The demo edition is not a time-limited trial — it does not expire on a clock — but it is subject to the following usage limits, which apply per installation:

These limits may be changed by PixelWeave at any time and without notice, including for future installs. Once a limit is reached, the relevant action (e.g., adding a new medicine) is blocked until you activate a paid license; data you have already entered is not deleted, hidden, or degraded as a result of hitting a limit.

Two features are visible in the demo edition but fully disabled until a paid license is activated:

• Multi-Device Sync (connecting more than one device to a shared database over your local network); and
• Google Drive Backup.

4. Paid Licenses

4.1 How licensing works

Elixis paid licenses use node-locked, offline activation: a license is tied to the Hardware ID ("HWID") of a specific computer — the one device that will act as the host and hold the real pharmacy database — not to an online account. There is no subscription server and no internet connection is required for the Software or your license to keep working day-to-day.

4.2 Purchase process

Because activation is offline and node-locked, license sales are handled manually rather than through an automated online checkout:

1. Send payment using the instructions PixelWeave provides through the contact channels in Section 22, together with the HWID displayed in the Software's License settings.
2. After payment is verified, PixelWeave generates and sends a signed license.lic file addressed to that HWID.
3. Load the license file from the Software's License settings to unlock the paid edition on that device.

You are responsible for providing an accurate HWID and for keeping the license file we send you. We are not responsible for delays or failed activation caused by an incorrect HWID, a lost license file, or an inability to reach us through the contact channels we provide.

4.3 What a license unlocks

A valid, active license removes the demo usage limits listed in Section 3 and unlocks Multi-Device Sync and Google Drive Backup on the licensed (host) device. A license issued to you may be perpetual or fixed-term, as stated when it is issued to you; PixelWeave has no obligation to renew a fixed-term license and may charge a fee for renewal or reissue.

4.4 Hardware changes

A license is bound to one physical computer. If that computer's hardware changes materially, is replaced, or fails, the license will stop validating and the Software will automatically fall back to the demo edition on that device (your existing data is not deleted). To move your license to new hardware, contact us with your new HWID and we will issue a new license file; we may, at our discretion, treat this as a new license request subject to then-current pricing and policies, particularly if we suspect a license is being shared across multiple concurrent installations rather than transferred to replacement hardware.

5. Fees, Payment, and No Refunds

Current pricing and payment instructions are provided to you directly (via WhatsApp, email, or our website) at the time of purchase and are not published as a fixed price list in these Terms. Prices may change at any time for future purchases; a change in price does not affect a license you have already been issued.

The demo edition of Elixis is free to use within the limits described in Section 3.

All paid license purchases are final. Once we have issued a license file to you, that purchase is non-refundable, except where a refund is required by applicable law that cannot be excluded by agreement. This means, among other things, that you should confirm you're ready to purchase — and that the hardware you're sending an HWID from is the computer you intend to use as your permanent host device — before completing payment. If you have not yet made payment or a license has not yet been issued to you, no charge has occurred and nothing needs to be refunded.

You are responsible for any taxes, duties, or bank/mobile-wallet transfer charges associated with your payment, other than taxes on PixelWeave's own net income.

6. Multi-Device Sync

Multi-Device Sync lets multiple installations of Elixis on the same local network share one pharmacy database. One device is the host (it holds the real database and must carry a valid license); other devices are clients that connect to the host and have no local copy of the data. This feature is designed for a single site's local network, not for connecting devices across the internet or across separate physical locations, and PixelWeave provides no hosted relay, cloud sync server, or guarantee of connectivity between devices. You are responsible for your own local network's security (e.g., Wi-Fi password, network segmentation) since any device that successfully pairs with your host can read and write your pharmacy's live data.

7. Software Updates

Elixis periodically checks over the internet for newer versions and can download and install them (auto-update). Some updates may be marked mandatory, in which case you may be required to install the update to continue using the Software. By using the Software you consent to these update checks and to the installation of updates you accept through the in-app update prompts. We are not obligated to release updates, patches, or new versions, and we are not liable for incompatibilities, data-migration issues, or downtime arising from an update, though we will make reasonable efforts to test updates before release.

8. Optional Third-Party Integrations

Elixis offers an optional integration with Google Drive, used only to back up your local database to a private folder in your own Google account (not a PixelWeave-operated storage location). If you choose to enable this feature:

• You are signing in with your own Google account and are subject to Google's own terms of service and privacy practices for that account;
• You are responsible for the security of that Google account and for managing the backups stored in it (including deleting them, if desired); and
• PixelWeave does not have access to your Google account credentials or to the contents of your Drive backups.

Detailed data-handling practices for this integration are described in the Elixis Privacy Policy.

9. Your Business Data

As between you and PixelWeave, you own all data you enter into Elixis — inventory, batch/expiry records, sales, purchases, customer and supplier records, staff accounts, and similar business data ("Your Data").

Your Data is stored locally, in a database file on your host device (and optionally mirrored into your own Google Drive if you enable backup, per Section 8). You are solely responsible for backing up, securing, and controlling access to your host device and your database file.

PixelWeave does not automatically receive, store, or have access to Your Data, does not maintain a copy of it on our own systems, and cannot recover it for you if it is lost, corrupted, or deleted and you have no working backup — whether from hardware failure, theft, accidental deletion, disk corruption, or any other cause.

10. Intellectual Property

The Software, including its source code, design, "Elixis" and "PixelWeave" names and logos, and all associated documentation, is the property of PixelWeave and is protected by copyright and other intellectual property laws. Except for the limited license granted to you under the EULA to install and use the Software, no rights in the Software are transferred to you. You may not remove, obscure, or alter any proprietary notices or branding in the Software.

11. Acceptable Use

In addition to the restrictions in the EULA, you agree not to:

• copy, resell, sublicense, rent, or redistribute the Software or any license file/activation credential to any third party, including sharing one license across unrelated businesses or locations beyond what your license permits;
• reverse engineer, decompile, or disassemble the Software, or attempt to bypass, disable, or tamper with its licensing/activation mechanism, except to the extent such a restriction is prohibited by applicable law;
• use the Software to build a competing point-of-sale, pharmacy management, or inventory product or service;
• use the Software for any unlawful purpose, or in a way that infringes the rights of any third party (including patients or customers whose data you store in it); or
• misrepresent your identity or provide false information (including a falsified HWID) when requesting or activating a license.

We may suspend or refuse to issue or renew a license to any customer we reasonably believe has violated this Section.

12. Pharmacy, Health, and Regulatory Compliance

Elixis is business-management software. It is not a source of medical, pharmaceutical, clinical, or legal advice, and it does not make dispensing, prescribing, or regulatory decisions for you.

You (and the licensed pharmacist(s) or pharmacy operator(s) using the Software) are solely responsible for:

• complying with all applicable pharmacy licensing, drug-control, controlled-substance, prescription, labelling, record-keeping, and health-data laws and regulations in your jurisdiction (including, in Pakistan, applicable federal and provincial pharmacy and drugs legislation and DRAP requirements, or the equivalent rules in any other jurisdiction where you operate);
• independently verifying the accuracy of expiry dates, batch numbers, stock levels, and pricing before dispensing, selling, returning, or disposing of any medicine, notwithstanding the Software's First-Expiry-First-Out (FEFO) batch tracking and any reports it produces; and
• the legality and accuracy of any customer, patient, or staff data you choose to record in the Software.

FEFO batch tracking, expiry alerts, and related features are decision support tools intended to help you organize stock; they are not a substitute for your own professional judgment, physical stock checks, and regulatory obligations. PixelWeave is not liable for the sale of expired or mismanaged stock, for regulatory non-compliance, or for any health, safety, or financial consequence arising from reliance on data produced by the Software.

13. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF DATA LOSS, OR THAT ANY GIVEN COMPUTER SETUP, NETWORK, OR HARDWARE IS SUITABLE FOR RUNNING IT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) PIXELWEAVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SOFTWARE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) PIXELWEAVE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SOFTWARE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO PIXELWEAVE FOR YOUR LICENSE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, FOR CUSTOMERS USING ONLY THE FREE DEMO EDITION, ONE HUNDRED US DOLLARS (USD 100) OR THE PAKISTANI RUPEE EQUIVALENT.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you to the extent prohibited by applicable law.

15. Indemnification

You agree to indemnify and hold PixelWeave harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Software in violation of these Terms or applicable law; (b) Your Data, including any claim brought by a customer, patient, employee, or regulator relating to it; or (c) your violation of any third party's rights.

16. Term, Suspension, and Termination

These Terms remain in effect for as long as you use the Software. We may suspend or terminate your right to use the Software, or decline to issue or renew a license, if you materially breach these Terms or the EULA (including the Acceptable Use restrictions in Section 11) and, where reasonably practicable, fail to cure that breach after we notify you of it.

Upon termination, you must stop using the Software and, if requested, confirm that you have uninstalled it. Termination does not entitle you to a refund (see Section 5) and does not affect Your Data, which remains on your own local device/backups; PixelWeave has no ability to remotely delete or access it. Sections 5, 9–15, and 17–21 survive termination.

17. Support

Support is provided on a reasonable-efforts basis through the contact channels listed in Section 22 (and shown in the Software itself, e.g., when a demo limit or Premium feature is reached). We do not guarantee any specific response time or service-level commitment, and support may be limited or unavailable outside our normal business hours in Pakistan.

18. Compliance with Laws; Export

You are responsible for using the Software in compliance with all laws applicable to you, including any applicable export-control or sanctions laws restricting the export, re-export, or use of software.

19. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to pricing, licensing mechanics, or applicable law. We will post the updated Terms at https://elixis.pixelweave.tech/terms with a new "Last updated" date. Material changes will, where practical, also be noted in the Software's update changelog. Continued use of the Software after an updated version of these Terms takes effect constitutes acceptance of the changes; if you do not agree, you should stop using the Software.

20. Miscellaneous

Entire agreement. These Terms, together with the EULA and our Privacy Policy, are the entire agreement between you and PixelWeave regarding the Software, and supersede any prior discussions or understandings on the subject.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent (a change of hardware handled under Section 4.4 is not an assignment). We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control (e.g., internet/utility outages, natural disasters, government action).

Relationship to the EULA. The LICENSE file bundled with the Software is a separate Software License Agreement governing the specific rights and restrictions attached to your installation. These Terms govern the broader commercial relationship (purchasing, fees, support, liability, and similar matters). Nothing here reduces the license grant given to you under the EULA.

21. Governing Law and Disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-laws principles. Subject to any mandatory consumer-protection rules that cannot be excluded, you and PixelWeave agree that the courts located in Pakistan will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Software.

22. Contact Us